CIOs are reinventing their role as a service broker | Alliancy

On Wednesday, June 29, Alliancy, in partnership with Workday, organized a dinner-debate on the topic “DSI Service Intermediary”. The opportunity for information systems managers and information systems managers to explain the evolution of this idea and detail the main characteristics of the digital services that will be offered to the company, while discussing the current, more structured challenges.

“Being an IT services broker means bringing together the supply and demand for digital services in a company; that in itself is the traditional role of an information systems department.” This simple definition of the term “service broker,” which has received significant marketing attention over the past decade, was a good starting point for discussions during the dinner debate organized by Alliancy and Workday on this specific topic. *

But the question of what an IT service broker really is in 2022 is clearly beyond this definition alone, because the role, scope and relationship of an IT department to work has changed profoundly in just a few years. IT services, for example, today are mainly provided by external players, if only through cloud facilities, but despite all that, the IT department cannot lose its dynamism and experience in terms of its ability to innovate and support business . There is a narrow path to travel in organizations to maintain good agility, while maintaining control over one’s destiny.

Doctolib, SMCP, and SNCF all certify

A select group of CEOs were gathered at the Aéroclub de France in Paris on June 29, senior executives and business managers, by analyzing what these recent developments indicate, at the level of their companies. To bring discussions to life, Alliancy chose to testify three token companies of various sizes and sectors at the opening dinner debate.

experience diary

Thus, Sebastien Loyot, Director of IT Services for the most famous French expansion, Doctolib, returned to the transformation of the internal IT of its structure, in the context of particularly noticeable overgrowth. “Obviously our number one challenge is to simplify, or at least avoid making our information system more complex as we go. He recalls, before revealing Doctolib’s options in terms of governance, project management or even staffing.

On her part, Marie-Caroline Benezet, Director of Operations and Transformation, represented the SMCP Group, who explained why ETI’s “Accessible Luxury” initiative, worth over €1 billion, is important in order to gain insight into IT services that go beyond the traditional DSI framework. . Objective: To coordinate a coherent vision of operations and supply chains with digital challenges. supply chain and information technology,” the director insisted.

Finally, the new Director of Digital Transformation at SNCF, Frederic Novello, former Director of DSI at Transilien, was able to share the strong challenges of the French group, against the background of openness to competition. As this involves a process that encourages dependency and the creation of dedicated subsidiaries to respond to new market segmentation, the group’s digital services need to be thought of differently than in the past. In search of modularity and agility at all levels, SNCF has been changing its approach to IT for several months.

Service broker: the cloud, yes … but not only

Between the rise of power over the cloud, the ability to leverage their internal developments through agile processes, and also an assessment of digital factory initiatives in recent years or the difficulties in recruiting and retaining talent, companies collectively discussed the factors that had the most weight on the shift in the CIO role. On the table, comments multiplied, whether from groups such as Thales, Axa or Carrefour or even from mid-sized companies such as temporary specialist Actual.

Pierre Josset, Vice President EMEA Presales at Workday, and co-host of the discussions, cautioned that the topic is far from technical: “The idea of ​​migrating an existing application service to the cloud would solve the problems.” Technical debt, service quality and time value are still very fresh in people’s minds. It has to be accessed at home: Hosting a legacy application on the cloud is not what makes it possible to become a service broker!”

Highlighting the points of convergence between scaling recipes and adaptations by large companies, he called on gamers not to view this shift with flashes, and bypassing the acronyms that can come with “service brokerage” terms. . It is clear that the diverse topics discussed during this evening have proven correct.

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